We guarantee all our products to be free of defects in workmanship and material for 12 months, unless otherwise specified, after sale to the customer. We will replace or repair, at our cost provided there is no evidence of customer misuse or alteration. Should we be unable to repair or replace the product within a reasonable amount of time, a refund of the purchase price less Shipping&Handling Charges will be made.
Return and Repair Procedure
Original purchaser must contact us and fill out RMA request form to obtain RMA number, which will ask for product serial number, purchase invoice and date, reason of repair/return, name and address of the entity requesting RMA.
After obtaining RMA number, print out the new RMA request form that has the RMA number. Package the product carefully and safely with the original packaging materials, place the printed RMA request form into package or attach securely to the exterior of package, send by prepaid and insured parcel post to the RMA return address indicated on the RMA form.
Some RMA requests may be asked to provide prepaid return shipping label. If the unit is out of warranty, an estimate of the repair cost and return postage and handling cost will be sent for advance approval.
We offer a 30 day money back guarantee. If you are not satisfied, merchandise can be returned within thirty (30) days of purchase for a full refund, excluding the shipping cost. Call us for instruction. Under no circumstances will returns be accepted if the original package is not maintained and if the original receipt/invoice is not enclosed. This return policy will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; painting and other alterations by customer; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies' parts or accessories, either new or remanufactured. This unit should be mailed back prepaid by insured parcel post to ILDVR USA. In addition to Shipping&Handling Charges, some returns are subject to a restocking fee at our discretion.
Legal Status of Products
It is the responsibility of the buyer to ascertain and comply to all applicable local and state laws in regard to the profession and use of any items purchased. Consult an attorney regarding such laws before placing an order. Check your local state law for audio recording. By placing an order, the buyer represents that he or she is of legal age and agrees to use the product only in a lawful manner. We assume no liability associated with product usage.
By placing an order, the buyer signifies agreement to these terms. All information in this site, the description of products, products design and/or the terms are subject to change without prior notice.